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Customer Support Engineer (FLIGHT SIM)

Bordeaux

May 3, 2022

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A Customer Support Engineer to join the team working on Microsoft Flight Simulator !

If you are aiming to offer great support and have a passion for aviation and flight simulators then keep reading because you'll be interested!

We are looking for a talented, meticulous, and committed Customer Support Engineer to work on Microsoft Flight Simulator.

YOUR PROFILE

  • You have an Engineer degree
  • You have experience in customer support, in tech support environment
  • You are bilingual English-French or a native English speaker
  • You worked with CS tools before (Zendesk, Helpdesk, Kustomer etc...)
  • You have a perfect command of English spelling and grammar
  • You enjoy teamwork and can communicate clearly

YOUR MISSIONS

You will be a partner for external developers. Your support can be from giving an answer on the forum to organize a video conference. You will pay attention of providing them an exceptional customer service experience. Here are the details of your missions :

  • You will use instant messenger or video conference to discuss with users of the platform, mainly in English, to give them the most appropriate answer
  • You will participate actively to the improvment of the documentation and of any tools of online-help
  • You will also work in close collaboration with the development team and the product development team in order to inform them about any recurrent problems

YOUR APPLICATION

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See you soon!

The Asobo Team

Financial

  • Luncheon vouchers card
  • Year-end bonus and holidays bonus
  • Profit sharing
  • Pay rises for good performances: an incentive policy conducted through the staff evaluation

Health & Well-being

  • 100% coverage of health insurance and provident fund whatever your situation (solo, duo, family)
  • Snacks, coffee and local products offered by the studio
  • Access to the studio media library: free loan of games and consoles
  • Sports lessons organized

Transportation & Housing

  • "1% logement": Assistance in renting or purchasing a home
  • 50% public transport subsidy for home/office travel (SNCF, Tram, Bus, Bicycle)
  • A local bike, private and safe, at your workplace

Relocation support

  • Mobility bonus: Coverage of your train/plane ticket to Bordeaux
  • Relocation allowance: €1,000 bonus to help cover part of your moving fees
  • 2-month Hotel accommodation near the studio while you find your accommodation on site
  • Partnership with a relocation agency: in charge of accompanying you in your housing search until you sign your lease

Other benefits

  • Works Council (organization of a Christmas tree, reduced rates)
  • Vacation vouchers, CESU vouchers, culture vouchers
  • Christmas coupons