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Crafting
the future
of fun!

Customer Support Agent / Flight Simulator

6 January 2020

Join us to provide daily technical support for Microsoft Flight Simulator users!   

MISSION         

  • Provide support to the UR consumers and deliver an exceptional customer experience
  • Support all consumer contacts in the defined languages using webmail, forums and ticketing service              
  • Investigate, troubleshoot and resolve known player queries with support where necessary 
  • Report critical issue as soon as possible.
  • Look for opportunities to improve customer experience by sharing consumer feedback to production teams and live team
  • Develop a good knowledge of the products
  • Show flexibility to work shifts as needed with an understanding for the demands of the business and our consumers.      

PROFILE

  • Bilingual  languages English + one more language fluent                      
  • Good understanding of social media activity, Facebook, Twitter, You Tube       
  • Good spelling and grammar                                                                   
  • Good communicator & team player                                                        
  • Able to work on own initiative                                                                          
  • Ideally active gamer                                                                              
  • Flexibility /startup of mindset        
  • Curious/ open minded / humble                                                   

Plus: Previous call center or direct customer-facing experience        

YOUR APPLICATION

So far you're following us? If so, don't hesitate to fill in the contact form below with your CV and cover letter (and a link to your website or other projects ... as you wish!).

If you want to get to know us better, take a look at our Instagram. Or you can also visit our LinkedIn, Facebook page, or Twitter account, there's a lot to discover about life in Asobo! And sometimes we make pancakes!

See you soon!

Asobo Studio

If you wish to contact us, please send us a message.

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