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Customer Support Agent (Flight Sim)

Bordeaux

May 2, 2022

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Looking for a Customer Support Agent to ensure unique gaming experience!

If you are aiming to offer great support and have a passion for aviation and flight simulators then keep reading because you'll be interested!

We are looking for a talented, meticulous, and committed Customer Support Agent to work on Microsoft Flight Simulator.

YOUR PROFILE

  • You are a simer, with experience on Microsoft Flight Simulator or on any else flight simulators
  • You are bilingual English-French or a native English speaker
  • You worked with CS tools before (Zendesk, Helpdesk, Kustomer etc...) or face-to-face with customers
  • You have a perfect command of English spelling and grammar
  • You enjoy teamwork and can communicate clearly
  • You are capable of taking initiatives
  • You are adaptable, with a "start-up" mindset
  • You are curious, open-minded, and humble

As a plus :

  • You have experience in customer support ideally in a tech support environment

YOUR MISSIONS

  • You will support our players by providing them with an exceptional customer service experience
  • You will answer them mainly in English via Zendesk
  • You'll have to investigate and solve the problems reported by the players
  • You'll report any critical issues to the team as soon as possible
  • You will seize every opportunity to improve the customer experience
  • You will develop a good knowledge of our games
  • You will need to be adaptable to work according to production needs, understand the requirements of the company and our players

YOUR APPLICATION

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See you soon!

The Asobo Team

Financial

  • Luncheon vouchers card
  • Year-end bonus and holidays bonus
  • Profit sharing
  • Pay rises for good performances: an incentive policy conducted through the staff evaluation

Health & Well-being

  • 100% coverage of health insurance and provident fund whatever your situation (solo, duo, family)
  • Snacks, coffee and local products offered by the studio
  • Access to the studio media library: free loan of games and consoles
  • Sports lessons organized

Transportation & Housing

  • "1% logement": Assistance in renting or purchasing a home
  • 50% public transport subsidy for home/office travel (SNCF, Tram, Bus, Bicycle)
  • A local bike, private and safe, at your workplace

Relocation support

  • Mobility bonus: Coverage of your train/plane ticket to Bordeaux
  • Relocation allowance: €1,000 bonus to help cover part of your moving fees
  • 2-month Hotel accommodation near the studio while you find your accommodation on site
  • Partnership with a relocation agency: in charge of accompanying you in your housing search until you sign your lease

Other benefits

  • Works Council (organization of a Christmas tree, reduced rates)
  • Vacation vouchers, CESU vouchers, culture vouchers
  • Christmas coupons